GENERAL CONDITIONS OF SALE
CITÉ DU CHAMPAGNE COLLET-COGEVI
GENERAL CONDITIONS OF SALE
ARTICLE 1: FOREWORD
These general conditions of sale (hereinafter the "terms") apply in their entirety from 6 October 2016 onwards, to all activities and services organised within the CITÉ DU CHAMPAGNE (hereinafter the " Services") and sold to a given natural person, acting as a consumer, by the Cité du champagne Collet-Cogevi, a single-member limited company registered (French Commercial Registry) in Reims under number 808 904 619, and headquartered at 32 rue Jeanson 51160 AŸ-CHAMPAGNE (hereinafter the "CITÉ DU CHAMPAGNE").
These General Conditions of Sale govern any sale of Services made at the counter of the CITÉ DU CHAMPAGNE, or online via the website available at http://www.CITÉduchampagnecolletcogevi.com/ (hereinafter "the Site").
The CITÉ DU CHAMPAGNE offers consumers performance and leisure Services in the form of Tickets (pass, membership, package, combined Admission Ticket) and all other related services (catering, etc.).
The Customer, as defined below, is invited to carefully read the General Conditions of Sale, which aim to define the contractual relations between the Customer and the CITÉ DU CHAMPAGNE, in particular the conditions applicable to the online purchase of Admission Tickets, as well as the Visitor Rules, as defined below, which are applicable to any visit to the CITÉ DU CHAMPAGNE.
The confirmation of a Service order entails the conclusion of the definitive contract and implies the unconditional acceptance by the Customer of the entirety of the General Conditions of Sale, which they acknowledge they have read prior to the validation of their purchase, given that the purchase of more than eleven (11) Admission Tickets by the same person is subject to group-specific general conditions of sale, which are available on the Site.
It is hereby stated in accordance with the provisions of Article L.211-9 of the Tourism Code that all the information in the various communication media, including brochures and the Website, may be subject to changes that will be made known to the Customer prior to any purchase of Services. The applicable General Conditions of Sale are those in effect on the Website on the date of purchase of the Admission Ticket. The CITÉ DU CHAMPAGNE reserves the right to adapt or modify at any time these General Conditions of Sale, to the fullest extent permitted by law.
Customers are advised to purchase their Admission Ticket in advance, booking a date and time, prior to visiting the CITÉ DU CHAMPAGNE.
ARTICLE 2: DEFINITIONS
All the terms defined below and beginning with a capital letter, whether used in the singular or the plural, are used with the following meaning:
"Admission Ticket": refers to a ticket, pass, package or membership enabling the consumer to access the areas of the CITÉ DU CHAMPAGNE on a predetermined date or during a predetermined period, regardless of its method of issue or format, purchased by the Customer at the counter or on the Website. The Admission Ticket prices are available on the Website.
"Voucher" refers to a ticket that can be exchanged for one or more Services organised and sold by the CITÉ DU CHAMPAGNE.
"Customer": means any natural person, acting as a consumer within the meaning of the preliminary article of the Consumer Code, who makes a purchase of an Admission Ticket on the website or at the counters and agrees to the General Conditions of Sale under the terms set out in Article 3.2 hereof.
"General Conditions of Sale": means these general conditions, which are intended to define the conditions of purchase and use of the Admission Ticket by the Customer, and include the Visitor Rules which are appended to them.
"Visitor Rules": means the visitor rules for the CITÉ DU CHAMPAGNE appearing in the appendix to the General Conditions of Sale, which the Customer agrees to follow.
ARTICLE 3: CONDITIONS OF PURCHASE
3.1 – TERMS OF PURCHASE
The Purchase of Services (hereinafter the "Order") takes place:
- at the counter at the CITÉ DU CHAMPAGNE, 32 bis rue Jeanson 51160 Aÿ-Champagne
- online on the Website accessible at the following address: http://www.CITÉduchampagnecolletcogevi.com/
All Orders must include the desired Services, the number of beneficiaries, and the date or the period of their provision according to availability, given that the purchase of more than nine (9) Admission Tickets is subject to the "Groups" General Conditions of Sale applicable to groups.
The available times are those shown on the Website. Some time slots may be full and therefore unavailable.
3.1.1 - Online orders
For any Online Order, the Customer is invited to complete their e-mail address and if necessary identify themselves using a form for creating a personal customer account. In accordance with the provisions of Article 1369-5 of the Civil Code, the Customer has the opportunity to check the details of their Order and its total price, and if necessary to correct errors before confirming it and thus expressing their acceptance. To finalise the Order, the Customer must read the full General Conditions of Sale, accept them unreservedly by ticking the "I accept the General Conditions of Sale" box, and proceed to payment according to the terms set out in Article 5.
The Customer agrees not to provide false information when creating their personal account and/or placing an order, particularly regarding their occupation and contact details.
Only one (1) purchase (one transaction) of up to eleven (11) Admission Tickets per time slot is allowed for each Customer.
The Customer who is the holder of the payment card used to pay for the order must be present at the time of the visit.
3.1.2 - Order Confirmation
The Order is firm and final only when the full price has been received by the CITÉ DU CHAMPAGNE. The sales contract is then deemed to be formed. For any online Service Order, the Customer receives an Order Confirmation by e-mail, summarising the purchases made, the price charged and the essential characteristics of the Services ordered.
This e-mail does not constitute an Admission Ticket, which will be issued according to the conditions set out in Article 4.3 "Issue of Admission Tickets" below.
The Order confirmation e-mail received by the Customer may be considered proof of the completed transaction in accordance with the provisions of Law No. 2000-230 of 13 March 2000, and constitutes the only authentic document in the event of a dispute.
If the payment is declined by the payment centre, the order will not be accepted by the CITÉ DU CHAMPAGNE and consequently no contract will be formed.
All orders are firm and final, no cancellation or modification by the Customer will be possible once the payment is confirmed.
3.2 – TERMS OF PAYMENT
For any Service Order, the full price must be paid in one instalment and in euros at the time of ordering. Payment can be made by credit card, or in cash for any Order at the counter. For Customers whose tax domicile is in France, cash payments are limited to the sum of €1,000 per Order in accordance with the provisions of Articles L 112-6 and D.112-3 of the Monetary and Financial Code.
Unless otherwise indicated at the time of the Order, only bank cards issued by the CARTE BLEUE/VISA and EUROCARD/MASTERCARD networks are accepted. The price of the Order will be debited from the Customer's bank account as soon as final validation of the Order takes place. For any Order at the counter, the payment receipt is immediately given to the Customer after payment.
For any online Order, after verification of the order and acceptance of the General Conditions of Sale under the conditions referred to above, the Customer is redirected to a secure payment server on which they pay for the order online by entering their credit card details, which include the number and expiry date of the credit card and the security code on the back of the card.
The order, which constitutes a firm offer from the Customer, is definitively registered when the Customer has accepted the General Conditions of Sale and validated their payment. The price of the Order will be debited from the Customer's bank account as soon as the transaction is finally validated.
A printable receipt can automatically be viewed by the Customer after placing the Order, on the confirmation page and in the Customer's account area created on this occasion on the CITÉ DU CHAMPAGNE Website.
Electronic payments made for online Orders on the CITÉ DU CHAMPAGNE Website are secured using the encryption process, which guarantees data confidentiality and security.
ARTICLE 4 – ADMISSION TICKET
4.1 – RESTRICTIONS ON USE OF THE ADMISSION TICKET
The Admission Ticket is only valid for the tour, date and time slot shown on it.
The Admission Ticket cannot be taken back, exchanged or refunded, subject to the stipulations set out in Article 5 of these General Conditions of Sale.
As all Admission Tickets are personal and non-transferable, the Admission Ticket cannot be resold by the Customer to a third party. Therefore, the CITÉ DU CHAMPAGNE reserves the right to ask to see a valid identity document and may refuse admission to the CITÉ DU CHAMPAGNE to any holder of an Admission Ticket that could have been acquired unlawfully (in particular, acquired from a third party not authorised to resell the Admission Ticket or acquired by a Customer who provided false information when creating their personal account and/or placing their order).
4.2 – ADMISSION TICKET PRICES
The applicable prices appearing in the brochures and communication materials, and on the CITÉ DU CHAMPAGNE Website, are shown in euros with all taxes included (incl. tax) and are payable in that currency alone. In general, and unless specifically stipulated otherwise, the price of the Services does not include the administration fees, processing and shipping costs, personal expenses and insurance if applicable.
The applicable price is that in force on the date of the tour. It is available on the Website.
The price of an Admission Ticket includes at least one entry to the CITÉ DU CHAMPAGNE premises for an adult person or a child (from 7 to 17 years old inclusive) on the date or during the validity period shown on that Ticket. Children under 7 years old benefit from free admission to the CITÉ DU CHAMPAGNE.
4.3 – ISSUE OF ADMISSION TICKETS
Admission Tickets are given to the Customer either in the form of a thermal or electronic Admission Ticket (E-Admission ticket, E-Ticket) or in the form of a Voucher with respect to passes, packages and memberships. For any Order at the counter, the Customer is immediately given their thermal Admission Tickets.
For all online Orders, the Admission Tickets are sent to the Customer by e-mail immediately after the Order has been paid for. The Customer chooses the method of issue of Admission Tickets for each purchase. They can choose between (i) the Admission Ticket to print at home ("E-Ticket"), (ii) the Admission Ticket to download on their mobile phone ("M-Ticket") or (iii) an Admission Ticket sent by the CITÉ DU CHAMPAGNE by registered post, under the conditions set out below.
Printing the confirmation page or the e-mail sent by the CITÉ DU CHAMPAGNE to the Customer does not constitute an Admission Ticket. This document may under no circumstances be used as an Admission Ticket or entitle the bearer to admission to the CITÉ DU CHAMPAGNE.
4.3.1 - Admission Ticket to print at home (e-ticket)
Admission Tickets to print at home are available and can be printed by the Customer up to the date of the tour booked by the Customer, by clicking on the link in the confirmation e-mail or in the Customer's personal account, accessible from the Website.
To be valid, the E-Ticket must be printed in one (1) copy on white A4 paper, blank on the front and back, using an inkjet or laser printer. No other formats, such as electronic formats, are accepted.
Each Admission Ticket has a bar code for admission to the CITÉ DU CHAMPAGNE.
The printout must be of good quality. Partially printed, soiled, damaged or illegible Admission Tickets will not be accepted and will be considered invalid. In the event of an incident or poor quality printout, the Customer will have to print out their Admission Ticket again. To check that the printout is of good quality, the Customer must ensure that the information shown on the Admission Ticket and the bar code is clearly legible.
In the event of the loss or theft of an E-Ticket or a duplication of an E-Ticket, only the first person presenting the said Admission Ticket will be considered as the legitimate holder of the Admission Ticket and will have access to the CITÉ DU CHAMPAGNE. Valid proof of identity may be requested by the CITÉ DU CHAMPAGNE during the Admission Ticket inspection.
4.3.2 - Admission ticket downloaded to a mobile phone (M-ticket)
The Customer can choose the M-Ticket option. An M-Ticket can be downloaded by the Customer by entering their phone number when ordering and selecting this method of issue. Upon confirmation of payment, the Customer may choose to print their ticket under the conditions set out in Article 4.3.1 above and/or receive it on their smartphone.
4.3.3 - Physical Admission Ticket sent to a home address
If the period between the date of the order and the date of the visit is more than fifteen (15) days, the Customer may request that the Admission Ticket be sent to them by registered letter with acknowledgment of receipt, subject to paying the applicable postage costs.
The proof of payment and the Admission Ticket are sent to the delivery address that the Customer has indicated when ordering (home address or other address).
If the period between the date of the order and the date of the tour is less than fifteen (15) days, only the E-Ticket and the M-Ticket referred to above are available to purchase.
The Coupon is always nominative and valid only for the designated person(s).
Any Customer bearing a Voucher must go to the location indicated in the Order confirmation, bringing a valid photo ID, in order to collect a final Admission Ticket.
ARTICLE 5 – CANCELLATION– REFUNDS
For any online purchase of an undated Admission Ticket or one that is valid for a specific period (e.g.: Season Pass), the Customer benefits, in accordance with article L.221-18 (formerly L.121-21) of the Consumer Code and the transcription into French law of the European Directive 2011/83/EU, from a withdrawal period of fourteen (14) days following receipt of the Order confirmation email. To withdraw, the Customer must give notice of their decision to withdraw, before the expiry of the aforementioned period, by sending an unambiguous statement to the following address: CITÉ DU CHAMPAGNE Collet-Cogevi - 32bis rue Jeanson - 51160 AŸ-CHAMPAGNE.
Without prejudice to the foregoing and in accordance with the provisions of Article L.221-28 (formerly L.121-21-8) of the Consumer Code, the right of withdrawal cannot be exercised for remote purchases of "accommodation, transport, catering and leisure services", ordered in the form of a package or separately, for a specific date or period. Consequently, the Customer does not benefit from a withdrawal period for Orders for date-specific Services or Admission Tickets.
All purchases of date-specific Admission Tickets are final. No date-specific Admission Ticket purchased can be returned, refunded, exchanged, or modified, even in the event of loss, theft or the Customer forgetting to bring it when visiting. No duplicates can be issued to the Customer.
Promotional offers are applicable at the time of ordering and are only applicable to new Orders. It is also hereby stated that certain promotional offers may be subject to specific conditions and derogations from the provisions of this article. The Customer is invited to refer to the conditions of each promotional offer.
Non-use of any Service by the customer for a reason not attributable to the CITÉ DU CHAMPAGNE cannot give rise to any refund, except in the cases provided for in Article L211-16 of the Tourism Code.
In the event that the CITÉ DU CHAMPAGNE has to restrict or cancel the tour or modify an essential element of one of the Services ordered by the customer, the latter has a right to decline the proposed modification and obtain a full refund of the price of the Services ordered.
No refund or exchange will be given in the event of a delay or impossibility of admission due to the Customer being late.
The CITÉ DU CHAMPAGNE cannot be held responsible in the case of an event of force majeure disrupting the tour, and if applicable its resulting total or partial closure to the public, such as a decision by the public authorities.
ARTICLE 6 – CONDITIONS OF ADMISSION TO THE ESTABLISHMENT
6.1 – RECEPTION AND TERMS OF THE TOUR
The visitor brings their Admission Ticket to the visitor reception at 32bis rue Jeanson 51160 Aÿ-Champagne, by the time shown on the Admission Ticket at the latest. Visitors in possession of an Admission Ticket for the current time slot are admitted by order of arrival.
The date and time shown on the Admission Ticket refer to the start of the tours and to the ticket inspection. During busy times, visitors may have to wait for a while.
Any latecomers arriving after the time shown on the Admission Ticket will only be admitted if the maximum number of visitors for the following time slot has not been reached. Latecomers will be admitted to the tours according to visitor numbers, as priority is given to Customers who arrive on time.
It is hereby stated that in the event of force majeure or a delay attributable to the operation of the establishment, visitors who have booked will be admitted to the tours by order of booking.
6.2 – ADMISSION TICKET INSPECTION
A dated Admission Ticket is only valid for the date or dates shown on it. An undated Admission Ticket does not guarantee admission to the Cité during busy times.
Only the Admission Ticket with a bar code (printed E-Ticket, M-Ticket or physical Admission Ticket) is valid for admission to the Cité.
All Admission Tickets are systematically inspected at the start of the tours. This inspected will involve reading the bar code reproduced on the paper Admission Ticket (printed E-Ticket or physical Admission Ticket) or on the screen of the Customer's mobile phone (M-Ticket) of the Customer, and showing proof of entitlement to the reduced price (if applicable) and/or a valid identity document by the Customer, who is the holder of the payment card used to pay for the Admission Ticket, and must be present. The CITÉ DU CHAMPAGNE reserves the right to deny access to the Cité to any holder of an Admission Ticket acquired by the Customer that does not pass inspection.
Any Admission Ticket (thermal or electronic) that is damaged, or has a bar code that cannot be read or has already been read, is considered invalid.
The Admission Ticket cannot be resold. Therefore, the CITÉ DU CHAMPAGNE reserves the right to deny access to the Cité to any holder of an Admission Ticket acquired unlawfully (in particular, acquired from a third party not authorised to resell the Admission Ticket or acquired by a Customer who provided false information when creating a personal account and/or placing an order).
The Customer remains solely responsible for the use that is made of their Admission Ticket(s).
ARTICLE 7 – RESPONSIBILITY
The CITÉ DU CHAMPAGNE is responsible for the proper performance of the Services ordered under the conditions set out in these General Conditions of Sale.
The CITÉ DU CHAMPAGNE, which is bound only by an obligation of means regarding online sales, cannot be held liable for any inconvenience or damage caused by use of the Internet network, in particular a disruption of the service, external intrusion or presence of computer viruses, and in general for any other event expressly classed as a case of force majeure by the jurisprudence. The CITÉ DU CHAMPAGNE cannot guarantee to the Customer that the Website will meet their expectations exactly or that no error will occur during the use of the Website.
The Website is accessible 7 days a week and 24 hours a day, except in the event of closure for maintenance or repair, or in a case of force majeure or any event beyond the control of the CITÉ DU CHAMPAGNE.
The CITÉ DU CHAMPAGNE cannot be held liable for any loss or damage suffered by the Customer or any third party as a result of a failure of (i) access to the Website, (ii) the Internet network, (iii) the means of telecommunication and (iv), more generally, due to an event of force majeure, as defined by the jurisprudence of the French courts, when visiting the Website or placing an order.
The CITÉ DU CHAMPAGNE cannot be held liable for any improper use of the Website and/or the online Ticketing service by the Customer or any other third party. In the event that the CITÉ DU CHAMPAGNE is held liable for harm due to a breach by the Customer of any stipulation of the General Conditions of Sale, the CITÉ DU CHAMPAGNE will be able to implead the Customer.
The Customer is solely responsible for their decision to order the Admission Ticket and the terms of issue of the Admission Ticket. Consequently, the CITÉ DU CHAMPAGNE cannot be held responsible for any malfunction related to a compatibility issue between the E-Ticket or the M-Ticket and the Customer's IT environment or mobile phone.
The tour of the Cité is carried out under the sole responsibility of the Customer and the third parties accompanying them in the event that the Customer makes a purchase of two (2) to eleven (11) Admission Tickets for the same time slot.
The CITÉ DU CHAMPAGNE cannot be held liable for unforeseeable and/or indirect damages suffered by the Customer and/or any third parties accompanying them during the tour of the Cité, including but not limited to loss of profits, loss of opportunity, loss of income, customers or data, any financial or commercial loss, disruption to business or non-material damage.
In particular, the CITÉ DU CHAMPAGNE cannot be held liable for any loss or theft of Admission Tickets, Vouchers or Customers' personal effects.
The CITÉ DU CHAMPAGNE cannot be held liable if the non-performance or improper performance of its obligations under the General Conditions of Sale is attributable (i) to the Customer, or (ii) to unpredictable and insurmountable actions by a third party to the contract (such as a third party accompanying the Customer during the tour of the monument) or (iii) to a case of force majeure.
The CITÉ DU CHAMPAGNE has sole authority to determine the operating and maintenance conditions of the establishment, according to its needs and/or constraints, and alone decides on (i) the opening calendar and public opening hours for tours; (ii) the services that it offers and their conditions of use; (iii) the prices and terms of sale of the Services that it offers to the public; (iv) the maintenance, repair, refurbishment and renovation programme for all or part of the equipment; (v) the implementation of the standards and rules concerning in particular the safety and health of persons and property at the Establishment.
The CITÉ DU CHAMPAGNE may, at its sole discretion, decide to close all or part of the establishment to the public, for as long as necessary, in particular for carrying out work necessary for the safety and protection of visitors, for maintenance, repair and renovation of all or part of its equipment, or in cases of force majeure requiring the CITÉ DU CHAMPAGNE to be totally or partially closed. The CITÉ DU CHAMPAGNE cannot in any case be held liable towards customers appearing at the entrance to the Cité bearing an Admission Ticket, owing to decisions taken by the CITÉ DU CHAMPAGNE concerning operating and maintenance conditions.
ARTICLE 8 – INTELLECTUAL PROPERTY
The Website as well as all its component parts (in particular logos, trademarks, domain names, titles, images or other content made available by the CITÉ DU CHAMPAGNE) are either the property of the CITÉ DU CHAMPAGNE, or third parties have given it their permission to use them.
The CITÉ DU CHAMPAGNE Website is governed by French legislation on copyright and intellectual property. Any total or partial reproduction of trademarks, logos or distinctive signs from the Website without the express written permission of the CITÉ DU CHAMPAGNE, is therefore prohibited under Article L 713-2 of the Intellectual Property Code.
ARTICLE 9 – PERSONAL DATA PROTECTION
In the context of these General Conditions of Sale, the CITÉ DU CHAMPAGNE is required to collect certain items of personal information and data from Customers, including but not limited to their first and last name, e-mail, telephone number and address. This data undergoes automated processing for the purpose of management of the Orders and performance of the Services.
The personal data identified as required is needed in order to process the orders and offer the online services. If the Customer does not complete the fields identified as required, the CITÉ DU CHAMPAGNE will not be able to process the orders or provide the services. In particular, the CITÉ DU CHAMPAGNE will not be able to contact the Customer in the event of a cancellation or change to the date, time or floor of the tour for which the Admission Tickets have been purchased, where this is possible.
The data collected is intended for the exclusive use of the CITÉ DU CHAMPAGNE and will not be used for other purposes, unless the Customer has expressly agreed to receive offers from the CITÉ DU CHAMPAGNE and/or its partners by checking the box provided for that purpose when placing the Order.
The data is stored in the Customer's personal account available on the Website, in order to allow every transaction from the Website to be completed more easily.
In accordance with Law no. 78-17 of 6 January 1978 on Information Technologies, Data Files and Civil Liberties, the processing of the personal information relative to Customers has been declared to the CNIL under declaration no. 1983063 and every Customer has the right to access, rectify and delete their personal data, which may be exercised by contacting: La CITÉ DU CHAMPAGNE - 32bis rue Jeanson, 51160 Aÿ-Champagne.
ARTICLE 10 – ACCOUNT TERMINATION
The Customer may terminate their personal account at any time by logging in to their personal area in order to make their request.
The CITÉ DU CHAMPAGNE reserves the right to terminate the Customer's personal account as of right, without notice, without legal formalities and without compensation, by e-mail or simply by post in the following cases:
• use of the Ticketing service or the Website in a manner contrary to public order and morality;
• infringement of the intellectual property rights of the CITÉ DU CHAMPAGNE and/or those of a third party;
• an act affecting the operation of the online Ticketing service or the Website;
• loss, misappropriation or unauthorised or fraudulent use of the username and password;
• any other breach by the Customer of their obligations under the General Conditions of Sale.
The CITÉ DU CHAMPAGNE can under no circumstances be held liable towards the Customer or against third parties for the termination of a personal account that has been performed under the conditions set out in this article.
The Customer's personal account will be closed.
ARTICLE 11 – FORCE MAJEURE
The obligations of the CITÉ DU CHAMPAGNE are automatically suspended without it being held liable, in the case of non-performance related to an event of force majeure or unforeseen circumstances, including but not limited to: bad weather, flooding, fire, epidemics, attacks, impossibility of access, decisions by the authorities, strikes or lockouts at the CITÉ DU CHAMPAGNE. The CITÉ DU CHAMPAGNE will inform the Customer of the occurrence of such an event by any means. In this case, the CITÉ DU CHAMPAGNE may offer the Customer another date for consumption of the Services ordered and affected by the case of force majeure.
ARTICLE 12 - EVIDENCE, STORAGE AND ARCHIVING
In accordance with Article L.213-1 (formerly L.134-2) of the Consumer Code, for any Order made online on the CITÉ DU CHAMPAGNE Website for an amount greater than or equal to €120, the latter keeps the written record of the Customer's Order for a period of ten years following the delivery that was the subject of the Order, and guarantees the Customer access to it at any time during that same period.
The computer records of the CITÉ DU CHAMPAGNE will be considered by the parties as evidence of the communication, orders, payments and transactions that took place between them.
The Customer agrees that all electronic correspondence and/or communication and/or transmission of information taking place with the CITÉ DU CHAMPAGNE is presumed to have the same probative force as a written document.
ARTICLE 13 - NULLITY
If any provision of the General Conditions of Sale were to be found void with respect to a current law or a judicial decision having become final, then it would be deemed unwritten, without voiding the contract or altering the validity of its other provisions.
ARTICLE 14 - COMPLAINTS
Any complaint relating to the booking or performance of the Services must be addressed to La CITÉ DU CHAMPAGNE - 32bis rue Jeanson, 51160 Aÿ-Champagne by registered letter with acknowledgment of receipt within twenty (20) days following the performance of the Services accompanied by all supporting documents (Admission Ticket, Vouchers) issued to the Customer as part of their Order. For any Order made online, complaints may also be made on the CITÉ DU CHAMPAGNE Website (in the "Contact" section). Any Customer who has not obtained a satisfactory response to their complaint within sixty (60) days after contacting the CITÉ DU CHAMPAGNE, may use a free mediation procedure with the French Tourism and Travel Ombudsman under the terms set out on the www.mtv.travel/ website and within a maximum of one year following the written complaint made to the CITÉ DU CHAMPAGNE.
ARTICLE 15 – APPLICABLE LAW – DISPUTES
The General Conditions of Sale are subject to French law.
In accordance with the provisions of Article L.211-3 (formerly L.133-4) of the Consumer Code, in the event of a dispute relating to the validity, interpretation or performance of the General Conditions of Sale, any Customer residing in France or in another Member State of the European Union at the time of their purchase, can resort to a free conventional mediation procedure or any other alternative dispute resolution method. For this purpose, the CITÉ DU CHAMPAGNE guarantees that the Customer will have effective recourse to a consumer mediation scheme. The Customer is informed of the option to resort to a mediation procedure with the French Tourism and Travel Ombudsman under the terms set out on the www.mtv.travel/ website and within a maximum of one year following the written complaint made to the CITÉ DU CHAMPAGNE.
Any Customer residing in France or in another Member State of the European Union at the time of their purchase, can also consult the European online dispute resolution platform and have recourse to it in order to amicably resolve any contractual dispute with the CITÉ DU CHAMPAGNE in the context of this contract.
Lastly, the Customer can consult the French Committee for Consumer Mediation Evaluation and Monitoring (http://www.mediation-conso.fr/) in order to receive the necessary assistance and information to refer the matter to the out-of-court consumer dispute resolution entity of another Member State.
In the absence of an amicable settlement, the dispute may be brought by the most diligent party before the French court with territorial jurisdiction.
ARTICLE 16 – ELECTION OF DOMICILE
For the performance hereof and any ensuing or resulting actions, the parties elect domicile as follows:
For the CITÉ DU CHAMPAGNE: La CITÉ DU CHAMPAGNE - 32bis rue Jeanson, 51160 Aÿ-Champagne.
For the Customer: At the address stated by them when placing their Order.
THE CITÉ DU CHAMPAGNE COLLET-COGEVI VISITOR RULES
These rules, drawn up by the Cité du champagne Collet-Cogevi, a single-member limited company registered at the R.C.S (French Corporate Register) in Reims under number 808 904 619 and headquartered at 32 rue Jeanson 51160 AŸ-CHAMPAGNE (hereinafter the "CITÉ DU CHAMPAGNE"), which is the company responsible for operating the Cité du Champagne on behalf of the Cogevi, owner of the indoor and outdoor premises (Maison Cogevi, Villa Collet, exhibition room at the Villa Collet, Vinothèque, Caveau 1921, vat room, vines, Museum of Champagne's Work Crafts, shop), are applicable to Cité du Champagne visitors and customers of the shops and restaurants, to persons and organisations authorised to use certain premises for meetings, receptions or various ceremonies, and to any person external to the Cité du Champagne present at the establishment for professional reasons.
THE CITÉ DU CHAMPAGNE IS A SMOKE-FREE, VAPE-FREE ESTABLISHMENT.
EXCESSIVE ALCOHOL CONSUMPTION CAN HARM YOUR HEALTH. PLEASE DRINK RESPONSIBLY.
I/ ACCESS TO THE ESTABLISHMENT
Article 1: The Cité du Champagne is open all year. The visitor reception area is located at 32bis rue Jeanson in Aÿ-Champagne. The public tour times are displayed on a schedule available on the Cité du Champagne website (hereinafter the "WEBSITE"). The sale of tickets for the same day is suspended 1 hour before the establishment closes. Measures for vacation of the premises begin between 30 and 15 minutes before closing. These times may be changed without notice by the CITÉ DU CHAMPAGNE especially in the case of exceptional events, large numbers of visitors, or cases of force majeure.
Article 2: Visitors must be in possession of an Admission Ticket to enter and circulate within the establishment during opening times: E-Ticket, M-Ticket, physical ticket or badge issued by the CITÉ DU CHAMPAGNE, currently valid.
Article 3: The type of ticket purchased determines the conditions of access to the establishment: date, length of tour, language, accessible places. Each ticket only entitles the bearer to one admission and must be kept safe until the end of the tour. All exits are final.
Article 4: All tours must be accompanied, under the supervision of a guide or a Cité du Champagne staff member.
II/ ISSUE AND VALIDITY OF TICKETS
Article 5: Tickets sold at the Cité du Champagne counters are time stamped and are valid on the same day or another date. The date and time shown on the ticket provide a reference for granting admission to the establishment.
Article 6: The price is shown in euros incl. tax, payable in that currency alone.
Article 7: The applicable price is that in force on the date of acquisition of the ticket. It is displayed at the establishment's counters as well as on the website.
To benefit from certain advantages or discounted prices, visitors may be asked to show proof of status at the counter.
Article 8: At the establishment's counters, payment for one or more tickets can be made in cash, by credit card or by Chèque Vacances. A receipt is issued upon request at the counter at the time of payment.
Article 9: The ticket is only valid for the time or, if applicable, the period shown on it. It cannot be returned, refunded or exchanged. Tickets may not be resold to a third party, except to a Group accompanied by a Group Leader when they have been acquired under the "Groups" conditions. In any case, a ticket cannot be resold at a price higher than its face value, or be resold to an individual visitor when it has been acquired under the "Groups" conditions, except with the specific permission of the CITÉ DU CHAMPAGNE.
The CITÉ DU CHAMPAGNE reserves the right to refuse admission to the establishment to any holder of a ticket acquired unlawfully (in particular, acquired from a third party not authorised to resell the ticket): these tickets will be seized without compensation.
Article 10: No refunds are given for lost or stolen tickets and no duplicates will be provided.
Article 11: The CITÉ DU CHAMPAGNE cannot be held responsible in the case of an event of force majeure disrupting the tour of the establishment, and if applicable its resulting total or partial closure to the public, such as a decision by the public authorities.
III/ PROVISIONS RELATING TO GROUPS
A "Group" is considered to be any group of at least ten (10) people supervised by a guide or accompanying person (named "Group Leader") visiting the Cité du Champagne simultaneously.
Article 12: The terms of booking, payment and collection of tickets, as well as the terms of admission to the establishment, are described in the General Conditions of Sale.
Article 13: Group tours are conducted under the supervision of a leader who undertakes to enforce all of these rules and maintain order, discipline and compliance with the internal security rules. The number of people in each group must be stated at the time of booking.
IV/ ADMISSION RESTRICTIONS AND VISITOR BEHAVIOUR
Article 14: Admission and circulation in any area of the Cité du Champagne open to the public are also subject to the instructions in the articles below. The CITÉ DU CHAMPAGNE staff are authorised to deny admission or expel any visitor who does not follow these instructions, without compensation.
Article 15: It is forbidden to bring into the public areas any objects which, due to their purpose or characteristics, pose a risk to personal safety, or the safety of the facilities or the establishment, and in particular:
* weapons and munitions,
* explosive, flammable or volatile substances,
* bladed weapons liable to endanger the safety of the public and staff,
* tools (in particular box cutters, screwdrivers, pliers, etc.),
* any excessively heavy, bulky or foul-smelling objects,
* excessively large packages or luggage,
* all propaganda material of any kind,
* non-folding children's pushchairs,
* animals, except for those providing assistance to persons with disabilities,
* glasses and glass bottles, drink cans,
* an excessive amount of food or drink (at the reception officers' discretion).
Please note, the Cité du Champagne does not offer any luggage lockers or cloakroom facilities. Any object not allowed into the establishment and disposed of in a bin will be considered lost.
Article 16: Visitors are required to behave respectfully towards the Cité du Champagne staff as well as other visitors. In particular it is forbidden to:
* walk barefoot,
* circulate while dressed in a manner liable to disturb the public order,
Article 17: Except where otherwise agreed by the CITÉ DU CHAMPAGNE, it is forbidden to take any action liable to compromise the safety of persons and property and good visiting conditions, and in particular:
* to cross the barriers and devices designed to contain the public,
* to enter areas not open to the public (staff spaces, technical rooms and closed staircases, as well as all areas marked "no entry"),
* to display banners of any kind,
* to protest
* to fire Bengal lights or similar items
* to organise communal picnics
* to make engravings or graffiti of any kind,
* to run, slide, jostle or climb,
* to use rollerblades or scooters,
* to obstruct public circulation and block passages and exits, in particular by sitting on the stairs,
* to smoke, eat or drink outside of the dedicated areas,
* to discard papers, cigarette butts and litter on the ground, and to stick chewing gum to any surface,
* to spit on the ground or over the railings,
* to leave personal belongings unattended, even for a few instants,
* to leave children unsupervised,
* to handle a fire alarm box or any emergency devices (fire extinguisher, wet standpipe, etc.) without reason,
* to engage in fundraising activities,
* to engage in any commerce, advertising, propaganda or touting.
Article 18: For safety reasons, some spaces are not accessible to wheelchair users and persons with reduced mobility.
Article 19: Dependent persons and children under 12 years old must be accompanied by a responsible adult.
Article 20: The CITÉ DU CHAMPAGNE may deny admission to the establishment to any person whose attitude, behaviour or dress is deemed liable to create a disturbance within the establishment or to hinder the tours. Visitors are required to follow the instructions given to them by staff for service or safety reasons.
The use of mobile phones is not allowed. High-heeled shoes are not recommended.
V/ SECURITY AND SAFETY OF PERSONS AND PROPERTY
Article 21: Since the Cité du Champagne is classified as a "public reception establishment" (ERP), the acquisition of a ticket implies that its possessor agrees to the safety rules specific to the building and is obliged to comply with any safety or security check that the authorised staff of the establishment may be required to perform.
Article 22: Visitors must refrain from any act liable to endanger the safety of persons and property.
Article 23: The safety checks may be performed ahead of entry. For reasons of safety or security, visitors may be required to open their bags and packages and to show or make known their contents at the establishment entrance or exit, and anywhere on the site at the request of staff and security officers.
Article 24: Refusal to comply with the requirements of the safety checks, disturbance and nuisance to other visitors, and attacks on the integrity of the establishment and its facilities will result in prohibition of admission or immediate eviction from the establishment without compensation.
Article 25: Abandoned objects that appear to pose a danger to the safety of the establishment may be destroyed without delay or notice by the competent services.
Article 26: The entire Cité du Champagne site is under video surveillance and the images are recorded and kept for thirty (30) days. In accordance with Law no. 95-73 of 21 January 1995, any person interested can, under the conditions defined by the law, have access to recordings which concern them.
Article 27: Customers are asked to notify a reception officer in the event of an accident or person taken unwell, as well as any abnormal event, or presence of an unattended object or bag.
If a doctor, nurse or emergency worker among the visitors intervenes, they must show their professional card to the reception officer and remain with the sick or injured person until the latter is evacuated; they are invited to leave their name and address with the staff present on the premises.
Article 28: If fire breaks out, visitors must remain calm. Visitors are asked to report the incident immediately:
* verbally to a reception officer or any staff member on site,
* by using the alarm boxes distributed across the various areas and connected to the central fire alarm panel.
If the total or partial evacuation of the building is necessary, it is carried out in order and discipline under the guidance of the staff, following the instructions received.
Article 29: In accordance with Article 223-6 of the Penal Code (non-assistance to persons in danger), everyone is required to lend a hand to staff when the assistance of visitors is required. The premises are equipped with first aid kits and AEDs.
Article 30: In the event of overcrowding, disturbances, strikes and any situation liable to endanger the safety of persons and property, all or part of the establishment may be closed down at any time during the day, or opening hours may be changed.
Article 31: The company cannot be held liable in the event of:
* theft (pickpockets), loss or damage of any kind during the tour,
* resources or technical equipment breaking down or being out of order,
* restriction of access to certain areas or partial closure of the establishment, by decision of the CITÉ DU CHAMPAGNE management or by decision of any authorised administrative or public authority for reasons of safety, maintenance or large numbers of visitors.
Article 32: All lost children will be entrusted to the care of a reception officer, who will take them to the CITÉ DU CHAMPAGNE reception.
VI/ PROTECTION OF MINORS AND SUPPRESSION OF PUBLIC INTOXICATION (REMINDER)
Article 33: It is forbidden to sell alcohol to minors under the age of 18 years old. The person serving the drink may ask the customer to prove that they are over eighteen, in particular by showing proof of identity. It is forbidden to offer alcohol free of charge to minors in public houses and all shops or public places. Admission of minors under the age of sixteen to public houses is forbidden if they are not accompanied by a parent or a responsible adult. Public Health Code: Art. L. 3342-1, l. 3342-3
Article 34: It is forbidden to offer alcoholic drinks at reduced prices for a limited period ("happy hours") without also offering soft drinks at reduced prices during the same period. Public Health Code: Art. L. 3323-1
Article 35: Publicans are forbidden from serving drinks to visibly intoxicated people or admitting them to their establishments. Public Health Code: Art. R. 3353-2
Article 36: It is forbidden to be in a state of visible intoxication in public places. Public Health Code: Art. R. 3353-1
Failure to comply with these prohibitions is punishable by legal action.
Article 37: It is strictly forbidden to come within 40 cm of the works of art, furniture, or any collection displayed at the Cité, or to touch them. Visitors causing any damage or harm to the spaces or collections of the Cité will be held liable.
Article 38: In the event of an accident or material damage for which the visitor is held liable, a statement will be made and any necessary formalities carried out. In the event of attempted theft, steps will immediately be taken to raise the alarm.
VIII/ PHOTOGRAPHY, FILMING, SURVEYS FOR PROFESSIONAL USE
Photography is allowed without flash, artificial light or tripods, and exclusively for private use.
Article 39: The consent of the parties involved is required for any professional audio and/or visual recording which may feature the staff and the public, in addition to the formal consent of the CITÉ DU CHAMPAGNE. The CITÉ DU CHAMPAGNE accepts no responsibility towards third parties in the event of a breach of these provisions.
Article 40: Without prejudice to the provisions of the preceding article, professional photography, filming, and recording of radio and television programmes are subject to special rules. They must be the subject of a preliminary request put in writing and addressed to the CITÉ DU CHAMPAGNE.
The written permission must be shown at any check within the establishment.
Article 41: The prior written permission of the CITÉ DU CHAMPAGNE is required for any survey or opinion poll conducted among the visitors.
IX/ LOST PROPERTY
Article 42: Visitors are invited to check that they have not left any personal effects on the site. Any items lost or left behind must be reported to the CITÉ DU CHAMPAGNE reception.
Lost property in the Cité du Champagne is kept for a period of thirty (30) days at the CITÉ DU CHAMPAGNE reception, during which time it can be claimed and retrieved by its owner.
The CITÉ DU CHAMPAGNE accepts no liability for property lost at the establishment. Perishable goods, worthless items and items in very poor condition (wet, dirty or bad-smelling) are systematically destroyed.
X/ COMPLAINTS AND DISPUTES
Article 43: With regard to complaints relating to the issue and validity of the tickets, the CITÉ DU CHAMPAGNE only accepts complaints relating to tickets sold at the establishment's counters or by its online ticketing service accessible via the Website.
All complaints relating to the tour conditions must be made on site so that a solution can be considered.
Article 44: These visitor rules are subject to French law. Any legal action will be the exclusive jurisdiction of the courts of common law.
Drawn up in Aÿ
On 30 September 2016